Call Handling Services

With daily advancements in technology it’s important to keep up. That’s why 90% of the numbers we sell have additional call handling features attached to them so our customers get the best out of their phone number.

Favourite customer choices include our online portal, call divert and call whisper plans all designed to give maximum control to you. Our telephone consultants can advise you of the right call Handling solution, so if you’d like to learn more about how these services can benefit your company then please call us on 03333 222 123.

This plays a bespoke audio announcement when your caller dials your number number or selects a certain option within your IVR menu.

Find Out More

If your main target number is busy or not answered within a specified time the call can be diverted to an alternative target number. Up to 5 target numbers can be included within Call Divert.

Find Out More

This service enables you to record your inbound calls for compliance, training or quality control purposes. The system creates an audio file which can be emailed to you for storage or listening to at your convenience.

Find Out More

This feature allows you to hear a short bespoke audio announcement when you pick up an inbound call. This allows the operator to know which telephone number the caller has dialled in on.

Find Out More

This service enables the network to present the phone number that your caller has dialled on your caller display instead of the callers own number. For example, if your caller dialled your 0800 number then your 0800 number would be displayed on your own handset when you receive an incoming call on that number (requires a caller display facility).

Find Out More

This service enables your inbound calls to be answered efficiently by your group of staff or colleagues irrespective of where they are located. Calls can be delivered to a group of destinations in a variety of patterns such as Linear, Cyclic or Longest Waiting. For example, a call can be re-routed from a busy of unanswered destination to try alternative numbers in a sequential order, to the first available, or to the one which has been inactive longest.r IVR menu.

Find Out More

You can access your monthly call statistics online via a secure online portal. This will show you how many calls you have received on your number(s), when you received them, and their duration.

Find Out More

If you require the flexibility need to retarget your phone number to an alternative destination whenever you want to then Remote Retargeting may be an essential service for you. By simply logging on to a secure online portal you can quickly and easily change the targeting of your number to alternative landline or mobile destinations as often as you like, 24 hours a day.

Find Out More

This service offers the ability to route your calls differently depending on the time of day, the day of the week, or on certain dates e.g. your calls could be routed to voice mail when out of hours or on bank holidays.

Find Out More

Virtual Receptionist gives you automated call handling which directs your customers to the right place via a simple menu system. Virtual Receptionist ensures that all calls are handled efficiently and professionally whatever the time of day. Plus, should the worst ever happen, you can re-route your calls to any destination so that your customers can always get through without any adverse effects to your service.

Find Out More

When you are engaged on another call, or unavailable to answer, your callers are connected to a voicemail service which you can personalise with your own recorded greeting. Callers’ messages will be forwarded as an audio file to your chosen email address which can then be listened to on any internet connected pc.

Find Out More

Bespoke Announcement What is Bespoke Announcement?

Bespoke Announcement plays an audio announcement tailored to your needs when a caller dials your number, or selects a certain option within your IVR menu

This option is ideal if you want your callers to hear a recorded personalised announcement rather connecting to a live operator e.g. to provide a list of your opening hours, your postal address, product details, or answers to frequently asked questions.

There are no additional charges if you record your own announcement as a “.wav” file and you may change your announcement for free up to 5 times a month. Alternatively we can record a bespoke announcement on your behalf at a cost of £25 each.

Bespoke Recording Fee

£2500

What are the benefits of a Bespoke Announcement?

  • Gives your customers a professional experience
  • Ideal for greeting customers
  • Customise your greeting whenever you like
  • Provide valuable information to the customer with opening times etc.

 What is Call Divert?

If your main target number is busy or not answered within a specified time the call can be diverted to an alternative target number. Up to 5 target numbers can be included within Call Divert.

This service is ideal if you wish to route calls to another number when you are on the phone or unavailable.

Annual Service Fee

£FREE

What are the benefits of Call Divert?

  • You take charge of where your calls are routed
  • If a line is busy or unattended the call will be routed to another line of your choice.
  • Helps you to never miss a call

 What is Call Recording?

Call Recording enables you to record your inbound calls for compliance, training or quality control purposes. The system creates an audio file which can be emailed to you for storage or listening to at your convenience.

Call Recording is ideal if you require a record of your inbound calls without the need for additional costly hardware.

What are the benefits of Call Recording?

  • Storage: recordings are stored within our network, so there’s no need for huge data storage facilities. You can keep recordings for a pre-defined period of time or indefinitely.
  • Access: retrieve recordings online. Play back on your PC, download for archiving, and send as email attachments.
  • Security: recorded data is automatically backed up within our network and held at multiple locations.
  • Save money: no capital outlay for expensive hardware. No upgrade or maintenance costs. No fees for retrieving calls.
  • Scalable: from 1 to 100,000 lines across multiple sites.
  • Simple: fast implementation and an intuitive, easy to use interface.

Annual Service Fee

£POA

Call recording is ideal if…

  • You want instant access to call recordings direct from your web browser.
  • You work across multiple sites and/or have home workers.
  • You need to handle thousands of simultaneously recorded calls.
  • You need to meet stringent compliance and quality control standards. For example, those of the Financial Services Authority (FSA).

 What is Call Whisper?

Call Whisper allows you to hear a short bespoke audio announcement when you pick up an inbound call. This allows the operator to know which telephone number the caller has dialled in on.

For example, you may have marketing campaigns in two cities and have allocated different phone numbers to each campaign. In this instance the operator could answer the call with a personalised greeting according to where the call originated.

Call Whisper is ideal if you have multiple phone numbers targeted to one destination and would find it useful to know which number has been dialled when the call is connected. Call Whisper is particularly useful if your number is targeted to a mobile phone, as you will know if its a business or personal call and you can adjust your answering phrase accordingly.

Annual Service Fee

£FREE

What are the benefits of Call Whisper?

  • Know what business the call is for before speaking to the caller
  • Maintain a professional image
  • No extra hard wear is needed

 What is Dialled Number Presentation?

Dialled Number Presentation enables the network to present the phone number that your caller has dialled. This shows on your caller display instead of the callers own number. For example, if your caller dialled your 0800 number, then your 0800 number would be displayed on your own handset when you receive an incoming call (your handset requires a caller display facility for this product to work).

Dialled Number Presentation is ideal if you have multiple phone numbers targeted to one destination. This would enable you to know which number has been dialled before you answer the call.

Annual Service Fee

£FREE

What are the benefits of Dialled Number Presentation?

  • Lets you visually know a call is coming in for your business
  • Have multiple numbers targeted to one line
  • Allows you to answer the phone in a professional manner for the correct business

 What is Hunt Group?

A Hunt Group enables your inbound calls to be answered efficiently by your group of staff or colleagues irrespective of where they are located. Calls can be delivered to a group of destinations in a variety of patterns such as Linear, Cyclic or Longest Waiting. For example, a call can be re-routed from a busy of unanswered destination to try alternative numbers in a sequential order, to the first available, or to the one which has been inactive longest.

This service is ideal if you have a group of staff or sites that all may be available to receive calls if any of the other staff or sites are busy.

Annual Service Fee

£FREE

What are the benefits of a Hunt Group?

  • The call will be directed until answered
  • Don’t miss out on calls from customers
  • Programme an order of how your calls are answered

 What are Online Call Statistics?

Online Call Statistics Lets you can access your call statistics each month online via a secure web portal. This will show you how many calls you have received on your number(s), when you received them, their duration and location.

This feature is ideal to help you keep track of your inbound call traffic on a monthly basis.

Annual Service Fee

FREE!

What are the benefits of Monthly Online Call Satistics?

  • Its a free service
  • View your call traffic each month
  • See how successful marketing campaigns are
  • See what time your peak calls are, help plan your day and staffing

 What is Remote Retargeting Online Access?

If you require the flexibility need to retarget your phone number to an alternative destination whenever you want to then Remote Retargeting Online Access may be an essential service for you. For example, you may work from home, or on the road on occasion and require work calls to be routed to your residential line or mobile on a temporary basis. By simply logging on to a secure online portal you can quickly and easily change the targeting of your number to alternative landline or mobile destinations as often as you like, 24 hours a day.

Remote Retargeting with online access is ideal if you want full control over where and when your phone calls are routed. This service also includes the ability to enable, disable and edit any other features you may have selected such as Voicemail to Email, Time/Day/Date Routing or Call Recording.

Annual Service Fee

£FREE

What are the benefits of Remote Retargeting Online?

  • Retarget your number to suit your needs
  • Combines with and enhances other call handling features
  • Remotely retarget your calls through your laptop or PC

 What is Time, Day & Date Routing?

Time, Day & Date Routing offers the ability to route your calls differently depending on the time of day, the day of the week, or on certain dates e.g. your calls could be routed to voice mail when out of hours or on bank holidays.

This service is ideal if you wish to automate the routing of your calls on a regular basis according to time, day or date.

Annual Service Fee

£FREE

What are the benefits of Time, Day & Date Routing?

  • Helps you to never miss a call, wherever you are
  • Divert to different phone lines
  • Divert calls to your home after work
  • Divert calls to an answer phone facility out of hours
  • Divert calls to a colleague when on holiday and not have to worry about missed calls

 What is Virtual Receptionist?

Virtual Receptionist gives you automated call handling which directs your customers to the right place via a simple menu system. Virtual Receptionist ensures that all calls are handled efficiently and professionally whatever the time of day. Plus, should the worst ever happen, you can re-route your calls to any destination so that your customers can always get through without any adverse effects to your service.

Typically, your callers will be greeted with a welcome message confirming they have reached the right number, and then be given a number of options to choose from to direct their call quickly and accurately e.g. “Press 1 for Sales, or 2 for Service”.

Virtual Receptionist is ideal if you wish to take control of all your inbound calls to give your customers the best level of service.

Annual Service Fee

£FREE

Virtual Receptionist is ideal if…

  • You want to automatically route your inbound calls to the right department
  • You want to free up time normally spent answering and routing calls
  • You have multiple locations and need incoming calls to be directed quickly and seamlessly
  • You need a low cost, easy to set up solution with no extra hardware required
  • You want calls to be answered in a professional manner every time

What are the benefits of Virtual Receptionist?

  • Professional: fast, efficient call answering and customised brand messages provide a professional image for your company.
  • Control: free retargetting of your numbers means you can easily adapt your system to suit any changes in your business operations.
  • Secure: state of the art network security ensures your calls are managed in a secure environment.
  • Save money: no additional hardware costs, no integration issues and no system maintenance to worry about.

 What is Voicemail to Email?

When you are engaged on another call, or unavailable to answer, your callers are connected to a voicemail service which you can personalise with your own recorded greeting. Callers’ messages will be forwarded as an audio file to your chosen email address which can then be listened to on any internet connected pc.

This service is ideal if you want callers to be able to leave you a message when you are unavailable to take their call.

Annual Service Fee

£FREE

What are the benefits of Voicemail to Email?

  • Access your voicemail through your PC/Laptop
  • Save your voicemails to file
  • Pick up your voicemails without access to your phone or office